Most common problems
1. I cannot receive any stations. I click on the stations and, although I wait for a long period of time (more than 3 minutes), I still get no picture! What’s wrong?
Please check if the following two programs work for you (to check if stream types work on your computer):
1. Please open business channel category and play Bloomberg TV channel
2. Open News category and play BBC World.
If the first channel does not work, please install newest version of Windows Media Player from http://www.microsoft.com/windows/windowsmedia/default.mspx.
If the second does not work, please update your Internet Explorer, so that the flash channels will work properly from http://www.microsoft.com/windows/internet-explorer/default.aspx
2. The quality of the video I receive is poor or the channel keeps hanging from time to time. What can I do?
The quality of the video you are watching depends largely on two factors: the speed of your Internet connection, and Internet traffic congestion. For the best viewing experience, we recommend a high speed Internet connection such as DSL or Cable Modem. However, even if you have a high-speed (DSL/ CableModem/T1) connection, Internet traffic congestion can affect your connection speed and/or video performance. You will get slower or faster speeds at different times depending on peak or off-peak use hours. You may also get slower speeds during the morning and afternoon, but faster speeds late at night when fewer people are online. Also, streaming quality decreases when multiple people share the same Internet connection (e.g. at work or on a home network).
If you receive a low bitrate stream, even though you are using Windows Media Player 9 or newer, check your player setup. Sometimes due to a number of factors, the player will not detect the connection speed correctly. In that case, it is best to manually set your connection setting under the Tools > Options > Performance tab and “Choose connection speed.”
3. Some stations are not as clear as others is something wrong?
Just like a TV set, live Internet television depends on the origin and not on the software that displays the TV images. The video quality is dependent on both broadcaster’s and your bandwidth; the higher the bandwidth, the better the video quality you will receive.
4. Buffering – The stations I listen to, are always stopping and starting.
The buffering can not be avoided to an extent. The buffering can be attributed to your Modem connection, your ISP, the Internet traffic in general, and the station broadcasting. Most likely, you internet connection is too slow. Doing other Internet intensive work may increase buffering as well.